Refunds & cancellation
In one sentence: cancel whenever you like from inside the app, and if you are not happy in your first 7 days, email us and we refund you in full without asking why. Last updated 2 August 2026.
The 7-day guarantee
If you are within 7 days of your first payment, email hello@tryperso.com from the address on your receipt and ask for a refund. We refund the full amount, including a 6-month term, and cancel the subscription so you are not charged again.
- Email is the only way to request a refund. There is no refund button in the app, and there is no automatic refund - a person reads your message and issues it.
- No reason required, and we will not argue with you about it.
- It applies even if you have already generated images. That is the point of a guarantee.
- Refunds go back to the card you paid with, via Stripe. Stripe returns the money in 5–10 business days; the timing after that is your bank’s.
- It applies to a first purchase. It is not a monthly reset.
How to cancel
Open the app, go to Profile, and choose Cancel plan. It takes effect immediately and you will see it confirmed on screen. If you cannot reach the app for any reason, email us and we will cancel it for you.
Cancelling and refunding are two different things, and the cancel screen only does the first. It will tell you that cancelling is not a refund, and it will not offer you one - so if you are inside the 7 days and you want your money back rather than just an end to the billing, email hello@tryperso.com instead of, or as well as, cancelling. Asking after you have cancelled is fine; the window runs from your first payment, not from the cancellation.
⚠️ What cancelling does, and what it does not do
This is the part worth reading before you buy a 6-month term.
- It stops the next charge
- You will not be billed again. That takes effect at once.
- You keep what you have already paid for
- Access continues to the end of the term you paid for, and your monthly credit allowance keeps arriving until then. We do not cut you off on the day you cancel.
- It does not refund the current term
- Outside the 7-day window, cancelling a 6-month term does not return any of it, and it is not prorated. If you cancel in month two of six, you keep the remaining four months of access and receive no money back. Choose the monthly term if you would rather not commit.
- Credits are not taken back
- If we refund you, we do not reverse credits you have already spent. We also do not remove images you have generated.
- Unused credits are not cashed out
- A monthly allowance resets each month and does not roll over, so there is no accumulated balance to refund.
Failed generations
These are not a refund request. If a generation fails or times out, the credits go back to your balance automatically, without you asking and usually before you have noticed. If you ever see credits missing for something that did not arrive, email us and we will put them back.
Outside the 7 days
We are not obliged to refund, but we would still rather hear from you than see a dispute. Email us and describe what happened. We will always refund where the service did not work and we could not fix it.
Please email before you dispute
A card dispute takes weeks, costs us more than the refund does, and cannot get you a faster outcome than asking us directly. If something is wrong, write to hello@tryperso.com and we will sort it out. Raising a dispute without having asked us first is a breach of section 8 of the terms, and we would much rather refund you than rely on that.
Statutory rights
Nothing here removes rights you have by law. If you are in the UK or EU and have a statutory right of withdrawal that is more generous than this policy, that right applies instead. Note that generated output is digital content supplied immediately, which in some jurisdictions limits the right of withdrawal once generation has begun - the guarantee above is offered regardless.